Yes anyone can buy a CycleCare or E-scooter care plan​. It doesn’t matter where or when you purchased your bike or E-scooter or what brand it is. ​

We do reserve the right not to sell a CycleCare plan in some rare instances for example if your bike is beyond repair and unsafe.​

E-Bikes - We can complete CycleCare related repairs and servicing on all E-bikes subject to parts availability & where the work does not interfere with the electrics. We can complete software and / or firmware upgrades on an extensive list of E-Bike brands and systems subject to availability. For the full list see our T&Cs

Yes. You can buy a CycleCare plan in-store. If you haven’t got your bike with you, you will need to confirm the make, model, colour and frame size of your bike as well as your contact details.​ ​

When buying a CycleCare plan in-store we would recommend you have a Free Bike Health Check

Yes. You will need to go into store with your post purchase email to activate your plan. The store colleague will ask you to confirm your contact details and the make, model, colour and frame size of your bike. At this point your 1 or 3 year plan will start. ​

When activating your CycleCare plan in-store we would recommend you have a Free Bike Health Check​. You can also book a Free Bike Health Check online when you purchase your CycleCare on-line.

We have CycleCare plans to suit every type of cyclist whether you’re an infrequent low mileage cyclist or a high mileage commuter:-​

Classic CycleCare is right for you if you ride infrequently e.g. only on a few occasions over the summer when the weather is nice. This plan is also perfect for young kid’s bikes. No matter how little you ride punctures are inevitable at some point so this plan is perfect plus you’ll get 10% off all your bike accessories for your essentials like Helmets, locks and kids stabilisers which can be difficult to fit, adjust and ensure they’re safe to ride. Click here for a full description of what’s included in our Classic CycleCare plan.​

Enhanced CycleCare is right for you if you ride more regularly and often enjoy getting out over the summer months. It’s perfect for families and especially for older children’s bikes that go further and get used more often. Once you start to use your bike more than just a few times over the summer your bike will need to be serviced to keep it running smoothly, keep you safe and help prevent any expensive repairs further down the line. This plan gives you the benefits of our Classic plan but with a silver service at half price (our most popular service) and a brakes and gears adjustment for the interim. Click here to see a full description of what’s included in our Enhanced CycleCare plan.​

Premium CycleCare is right for you if are a regular cyclist or a commuter that relies on your bike and wants it maintained and running smoothly. When you ride frequently and are covering more mileage it’s essential to regularly have your bike checked and serviced. This plan gives you the benefits of our Enhanced plan but you can choose whether your bike needs a half price silver service or if it requires a more thorough service with money off our gold service. You can also take advantage of unlimited puncture repairs and brakes and gears adjustment which become more necessary the more you ride. You also get greater savings on bike accessories and bike parts plus discounted bike insurance to help keep all your cycling costs to a minimum. Click here to see a full description of what’s included in our Premium CycleCare plan.​

E-Bikes - If you have an E-bike you need our Premium E-bike CycleCare plan. Click here to see a full description of what’s included.​

E-Scooters - If you have an E-Scooter you need our E-ScooterCare plan. Click here to see a full description of what’s included.​