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<h2 class="mb-30 text-center w-100 fs-xxlarge">Frequently asked questions</h2>
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<h3 class="text-dark px-10">Can I try an electric bike?</h3>
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Yes, we have a <a href="https://staging.halfords.com/cycling/bikes/electric-bike-trials/">range of electric bikes</a> you can take out on trial. The bikes available cover a range of disciplines and sizes to cover all needs.
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<h3 class="text-dark px-10">Where is my local electric bike trial store?</h3>
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You can find your local electric bike trial store by clicking <a href="https://staging.halfords.com/cycling/bikes/electric-bike-trials/">here</a> where you can enter your postcode.
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<h3 class="text-dark px-10">How much is the deposit to try an electric bike?</h3>
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You will be required to pay a £101 deposit by credit or debit card which is payable when you go into store to collect your trial electric bike. This will be fully refunded when the bike has been returned at the end of the trial period, or alternatively it can be used towards the cost of a bike that you purchase.
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<h3 class="text-dark px-10">Can I buy the bike that I have taken out on trial?</h3>
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Our trial bikes are not for sale, but you will be able to order the exact same model of electric bike taken out on trial. (subject to availability at that time)
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<h3 class="text-dark px-10">How long can I have an electric bike on trial?</h3>
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The standard length of the electric bike trials is 6 hours. If you would like to trial the bike for longer, please speak to a colleague when in store. (this is subject to diary availability and cannot be guaranteed)
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<h3 class="text-dark px-10">How will my deposit be returned?</h3>
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Your deposit will be returned onto the same card that you initially paid with. We are unable to refund the deposit as cash or onto another card. Please note, refunds may take up to 5 working days to process.
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<h3 class="text-dark px-10">What forms of ID do I need to bring with me to collect the trial electric bike?</h3>
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On the day of your electric bike trial you will need to provide valid proof of identity and proof of residence.<br>
Acceptable personal identification documents include:<br>
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<li>Current passport</li>
<li>UK or European Full or Provisional photo-card driving licence</li>
<li>National ID card</li>
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Acceptable documents providing proof of residence include:<br>
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<li>Recent utility bill (e.g. gas, electricity, phone)</li>
<li>UK full or provisional driving licence (if not already presented as personal ID document)</li>
<li>Financial statement (e.g. bank, building society, credit card) containing current address</li>
<li>Most recent mortgage statement from a recognised lender</li>
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The dates on any documents used to provide proof of residence should be within the last 3 months and must contain the name and address.
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<h3 class="text-dark px-10">What happens if a fault develops during my test ride?</h3>
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We hope you enjoy many miles of trouble free cycling, however if a fault develops during your ride then please return the bike to your local store. Where possible, a colleague will provide you with an alternative trial e-bike. If all e-bikes are out on trial the colleague will reschedule your booking for another date.
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<h3 class="text-dark px-10">There aren't any trial electric bikes in my local store. Will there be any coming?</h3>
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We only have a limited number of electric trial bikes available per store so there may be instances when we are fully booked. You can try to book for an alternative date or you can try searching in another store by clicking <a href="https://staging.halfords.com/cycling/bikes/electric-bike-trials/">here</a> and entering your postcode to show all local stores.
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<h3 class="text-dark px-10">Why don't I have an electric bike trial store near me?</h3>
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We are currently rolling out this service to 336 of our stores across the UK. There are stores launching the trial each week, so please check back again to see if a store near you has been added to the trial.
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<h3 class="text-dark px-10">Can I take a mechanical bike out on trial?</h3>
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No, we are currently only offering a selection of electric bikes out on trial at the moment.
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<h3 class="text-dark px-10">What happens if I have an accident or the bike is stolen?</h3>
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We hope you enjoy many miles of trouble free cycling, however whilst the electric bike is in your possession, you are responsible for it so please take care of it. If the bike is damaged, lost or stolen during the trial, we reserve the right to keep your deposit (and to charge you for the balance of the cost of the bike). If you are in an accident involving the bike, Halfords accepts no liability for any damage or injury which may be caused to you or any third party except to the extent this cannot be limited by law.
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<h3 class="text-dark px-10">What time can I pick up my trial electric bike on the day of my booking?</h3>
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Please arrive 10 minutes before your trial booking time so that we can process your bike for you. We want to ensure everyone is safe and receives the relevant safety information and bike sizing, this could result in some small delays to your collection.
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<h3 class="text-dark px-10">What time do I have to return my trial electric bike?</h3>
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Trial electric bikes should be returned to the same store that it was collected from. The colleague will specify the time when it needs to be returned by but all bikes will need to be returned on the same day.
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<h3 class="text-dark px-10">Can I pay contactless/over multiple cards?</h3>
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For security reasons, the deposit amount must be paid using one single bank/credit card and chip and pin must be used. Please also note, Apple Pay will not be accepted.
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<h3 class="text-dark px-10">What happens if I get a puncture?</h3>
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If you are unfortunate enough to get a puncture whilst trialling your e-bike please return the bike to your local store. Where possible, a colleague will provide you with an alternative trial e-bike. If all e-bikes are out on trial the colleague will reschedule your booking for another date.
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<h3 class="text-dark px-10">Are there any restrictions on where I can take the bike?</h3>
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You can trial your e-bike wherever you choose, however we recommend cycling somewhere that is familiar to you and on land that you are legally allowed to cycle on. Please also remember that our bikes are not designed for use on particularly rough ground such as mountain bike trail centres so please avoid such areas to avoid injury and/or damage to the bike.
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<h3 class="text-dark px-10">Can I ride my trial electric bike at a MTB trail centre?</h3>
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You are not permitted to ride the test electric bike on any mountain bike trails as designated by the British Cycling MTB Trail Grading System
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<h3 class="text-dark px-10">What if the bike needs charging while I have it?</h3>
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When you receive your trial e-bike it will be fully charged. This charge should be sufficient for the length of the trial.
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<h3 class="text-dark px-10">Will you provide protective equipment e.g. helmet?</h3>
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We do not provide any additional equipment with the trial electric bike. It is your responsibility to ensure that you have the necessary equipment to trial your e-bike safely.
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<h3 class="text-dark px-10">Can I use the bike in wet weather?</h3>
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You can take your electric bike out in any weather condition, just make sure you clean it off before returning to store.
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<h3 class="text-dark px-10">What if I am late returning my trial electric bike?</h3>
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We understand that you may encounter some delays when trying to return your trial electric bike. Please contact your local store if this does happen so that they are aware. Failure to bring your trial e-bike back by the stated time could result in you forfeiting your deposit.
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<h3 class="text-dark px-10">Do I need to clean the bike before I return it?</h3>
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We appreciate that your electric bike is likely to pick up some dirt whilst you have it on trial and we will be checking over and cleaning all bikes after each use. However, we do kindly ask that you remove any excess mud or dirt prior to returning your trial electric bike to our stores.
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