E-SCOOTER BATTERY FAQS

Most e-scooter batteries will take between 2-6 hours to charge from fully depleted to 100%. However, the charge time will depend on the brand, capacity, and charger.  

All electric scooters indicate a maximum mileage range that they can cover on a single battery charge. This is the furthest range in ideal conditions; however, this range can be impacted by several factors:   • The combined weight of the rider and any luggage  • The assistance mode selected  • The ride route (e.g., type of terrain and inclines)  • Temperature and climate  • Tyre pressure  • Wind speed and direction

Batteries must be charged regularly. Batteries that aren’t maintained over periods of time are designed to go into a ‘safe mode’ (sometimes called ‘shipping mode’ or ‘sleep mode’). This is a design feature to protect both you and the battery’s components, but it can result in you needing either a chargeable diagnostic reset or a replacement battery. If you don’t ride your electric scooter often, then it’s important to store your battery out of direct sunlight and in a dry place that doesn’t get too hot or too cold. Store it fully charged and remember to charge it every couple of months (although try not to leave it plugged in for more than a day).

As often as possible at room temperature is best practice. If you’re not using your scooter and battery for an extended period of time, then keep the battery at around 60% charge. Keep an eye on it, as you may need to top it up after a few weeks – you shouldn’t let your battery completely discharge. It is also important to use the correct charger, supplied by the manufacturer.

Electric scooters can have various levels of water-resistance, indicated by their IP rating, but even scooters with a high rating aren’t completely waterproof. You should never expose your electric scooter and battery to excess water. However, if your scooter does so happen to get wet, it’s important to check and dry around the battery.

Typically, an electric scooter's battery will function for 300 to 500 cycles: that’s one to three years or 3,000-10,000 miles. However, several factors such as its battery size and usage will have a bearing. Your battery capacity will decrease depending on how much you use it and take care of it. 

No, in most cases it’s not possible to repair an e-scooter battery. If you accidentally damage your battery, for example if you drop it, we recommended that you don’t continue using it. Even though it might appear undamaged, there may be hidden internal damage that could result in overheating and pose a risk of fire. Opening your battery will also void the warranty and can be extremely hazardous.

There are several ways you can reduce the risks when charging lithium batteries: • Don’t block your exits with your e-bike, e-scooter, or charging batteries. If a fire breaks out, you won’t be able to safely leave your home. Store them in a shed or garage where possible. • Keep an eye out for warning signs that your battery is failing and becoming a fire risk. • Never leave your battery to charge when you’re out or whilst you sleep. • Make sure both your battery and charger meet UK safety standards. • Only use the manufacturer’s charger for your battery, and make sure to buy any replacements from a reputable seller. • Let your battery cool before charging it. • Unplug your charger once the battery has charged. • Fit smoke alarms in the area where you charge your batteries.

• Heat: It’s normal for batteries to generate some heat when charging or in use. However, if your device’s battery feels extremely hot to the touch, there’s a chance it’s defective and could pose a fire risk. • Bulging:  A battery bulging or swelling out of shape is a common sign of it failing. If your battery looks swollen, you should stop using it immediately. Similar signs include any type of lump or leaking from the device. • Noise:  Failing lithium batteries have also been reported to make hissing or cracking sounds. • Smell: If you notice a strong or unusual smell coming from the battery, this could also be a sign of it failing. • Performance: An inability to fully charge or longer charge times can be a sign that your battery is failing. • Smoke: If your battery or device is smoking, a fire has already started.