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BIKES FAQS
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<h3 class="b-heading__primary-3 pb-20">Frequently asked questions</h3>
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<span class="text-black-300">Can I just turn up at one of these stores to buy a pre-pedalled bike?</span>
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<p>Appointments aren’t necessary and you can simply call into one of our stores and see what pre-peddled
bikes are available. We do also have a limited selection of second-hand bikes available to
reserve online - click <a href="https://staging.halfords.com/bikes/second-hand-bikes/">here</a> to see what bikes are available to reserve online in your local area.
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<span class="text-black-300">Are the prices negotiable?</span>
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<p>No, the price indicated on the bikes takes in to account the age, condition and any repairs we have
had to perform on the bike to ensure it is safe to ride. </p>
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<span class="text-black-300">Do you sell bikes which have previously been used for business or commercial use?</span>
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<p>No, all our pre-pedalled bikes are owned by individuals who have purchased the bike for personal use
only.</p>
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<span class="text-black-300">Can I take out finance on a pre-pedalled bike? </span>
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<p>Yes, we do offer finance options on pre-pedalled bikes. Please <a
href="https://staging.halfords.com/help-and-advice/orders-and-bookings/payment-and-savings/finance/finance.html">click here</a> for further details.</p>
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<span class="text-black-300">How do I know that the bike is not stolen? </span>
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<p>When the bike is traded in, the store checks two forms of ID from the seller to ensure this matches
the details of the previously purchased bike.</p>
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<span class="text-black-300">What warranty comes with a pre-pedalled bike? </span>
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<p>All of our pre-pedalled bikes come with a 12-month warranty as standard and have been fully safety
checked. Please refer to the terms and conditions which outline the 12-month warranty. </p>
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<span class="text-black-300">Can I have a CycleCare plan with my pre-pedalled bike?</span>
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<p>A <a href="https://staging.halfords.com/bikes/cyclecare/">CycleCare package</a> is available for all Halfords
pre-pedalled bikes. On adult bikes these start from only £13.33 per year for a 3-year plan. For kids bikes CycleCare is £10 for a 1-year plan.</p>
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<span class="text-black-300">What happens if I'm not happy with my pre-pedalled bike? Can I get a full refund?</span>
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<p>If you change your mind and no longer want the pre-pedalled bike that you have purchased, you have
the right to return the bike to the store from which you bought it within 14 days from receipt and
receive a refund. Your refund may be subject to a reduction to reflect any reduction in the value of
the second-hand bike. To be eligible for a refund, you must also provide your proof of purchase.</p>
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<span class="text-black-300">Will you store my bike until I'm ready to collect it? </span>
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<p>Bikes must be collected within 7 days of purchase and full payment is required up front in order to
secure the bike.</p>
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<span class="text-black-300">Can I use any further discounts on the purchase of the bike?</span>
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<p>Yes, please <a href="https://staging.halfords.com/customer-services/faqs/ways-to-pay">click here</a> to see what
discounts we accept.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-1" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-1" data-toggle="collapse" id="asset-title-1" type="button"><span class="text-black-300"> What is an e-bike? </span></button>
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<p>An electric bike, or e-bike, has an electric powered motor that’s designed to assist with pedalling. The motor can be located in either the front or rear wheel, or in the central hub with the pedals.</p>
<p>To find out more, watch our introduction to e-bikes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/an-introduction-to-e-bikes.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-2" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-2" data-toggle="collapse" id="asset-title-2" type="button"><span class="text-black-300"> Do I have to pedal when using an e-bike? </span></button>
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<p>Yes! All electric bikes are 'pedal assist', which means you must be pedalling for the motor to activate and assist you. Having that support is what makes e-bikes great for cycling up hills or into head winds, as you get the extra power without the extra effort.</p>
<p>To find out more, watch our introduction to e-bikes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/an-introduction-to-e-bikes.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-3" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-3" data-toggle="collapse" id="asset-title-3" type="button"><span class="text-black-300"> Can I ride my e-bike like a normal bike? </span></button>
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<p>In most cases, yes you can. However, you may feel the additional weight of the motor and battery when it’s not powered on.</p>
<p>To find out more, watch our introduction to e-bikes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/an-introduction-to-e-bikes.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-4" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-4" data-toggle="collapse" id="asset-title-4" type="button"><span class="text-black-300"> What's the law on e-bikes? </span></button>
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<p>The law is very simple in respect to electric bikes and treats them in the same way as conventional push bikes, so long as the following are adhered to:</p>
<ul>
<li>• The electric bike can’t exceed 15.5mph (25km/h) in power assisted mode.</li>
<li>• The motor must be a maximum size of 250 watts.</li>
<li>• Power is immediately cut when the brakes are applied.</li>
<li>• The minimum age for riding an electric bike is 14 years of age.</li>
<li>• An electric bike must weigh a maximum of 40kgs.</li>
</ul>
<p> </p>
<p>To find out more, watch our introduction to e-bikes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/an-introduction-to-e-bikes.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-5" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-5" data-toggle="collapse" id="asset-title-5" type="button"><span class="text-black-300">Do I need a driving license for an e-bike? </span></button>
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<p>No. You don’t need a driving license, insurance, road tax or MOT for an e-bike.</p>
<p>To find out more, watch our introduction to e-bikes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/an-introduction-to-e-bikes.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-6" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-6" data-toggle="collapse" id="asset-title-6" type="button"><span class="text-black-300"> Why can’t I have a fully electric mode on my e-bike? </span></button>
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<p>The legal definition of an e-bike is an electrically assisted bike where an additional motor is fitted to supplement the cyclist. Fitting a bike with a full electric mode or a throttle changes the definition of the bike to one of an electrically-powered motorbike, where a license, insurance, road duty and MOTs would be required.</p>
<p>To find out more, watch our introduction to e-bikes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/an-introduction-to-e-bikes.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-7" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-7" data-toggle="collapse" id="asset-title-7" type="button"><span class="text-black-300"> Why does my motor cut out when I go above 15.5mph (25km/h)? </span></button>
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<p>Electric bike motors are only legally allowed to assist you up to a maximum speed of 15.5mph or 25km/h. When you’re travelling at greater speeds – for example, when you’re going downhill – the motor is designed to cut out and it’s all down to your pedal power.</p>
<p>To find out more, watch our introduction to e-bikes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/an-introduction-to-e-bikes.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-8" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-8" data-toggle="collapse" id="asset-title-8" type="button"><span class="text-black-300"> Can I purchase a spare battery or charger for my e-bike? </span></button>
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<p>If you’d like to be able to ride longer distances or charge your bike at work as well as home, you can purchase a spare battery and charger to keep you moving. Pop into your local Halfords store and one of our colleagues will be able to advise you on pricing and availability.</p>
<p>To find out more, watch our e-bike batteries FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bike-batteries.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-9" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-9" data-toggle="collapse" id="asset-title-9" type="button"><span class="text-black-300"> How long does it take to charge an e-bike? </span></button>
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<p>Most e-bike batteries will take between 2-6 hours to charge up to 100% from being fully depleted. However, the charge time will depend on the brand of the system and charger.</p>
<p>To find out more about how to charge an e-bike battery efficiently, visit our <a class="text-dark" href="https://staging.halfords.com/bikes/how-to-guides/how-to-charge-an-electric-bike-battery.html" target="_blank">article</a> on the topic. Or watch our e-bike batteries FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bike-batteries.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-10" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-10" data-toggle="collapse" id="asset-title-10" type="button"><span class="text-black-300"> Why does my battery sometimes run out of charge quite quickly? </span></button>
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<p>All electric bikes indicate a maximum mileage range that they can cover on a single battery charge. This is the furthest range in ideal conditions; however, this range can be impacted by a number of factors:</p>
<ul>
<li>• The combined weight of the rider and any luggage.</li>
<li>• The assistance mode selected.</li>
<li>• The cycling route (e.g. type of terrain and inclines).</li>
<li>• Temperature and climate.</li>
<li>• Tyre pressure.</li>
<li>• Wind speed and direction.</li>
</ul>
<p> </p>
<p>See our article on <a class="text-dark" href="https://staging.halfords.com/bikes/how-to-guides/how-to-maximise-your-ebike-range.html" target="_blank"> How to Maximise your Electric Bike Range</a> for some tips and advice on how to get the most out of your e-bike battery. Or watch our e-bike batteries FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bike-batteries.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-11" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-11" data-toggle="collapse" id="asset-title-11" type="button"><span class="text-black-300"> What is an e-bike battery made of? </span></button>
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<p>E-bikes are normally powered by lithium ion batteries, which are made up of lots of smaller 18650 cells within a casing. These batteries should be cared for in the same way as mobile phone batteries, so avoid heavy knocks or piercing the battery pack.</p>
<p>Also, make sure that you don’t leave your battery completely uncharged for long periods of time or it may eventually become incapable of holding a charge at all.</p>
<p>To find out more, watch our e-bike batteries FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bike-batteries.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-12" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-12" data-toggle="collapse" id="asset-title-12" type="button"><span class="text-black-300"> Do I need to maintain my battery? </span></button>
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<p>Batteries must be charged regularly. Batteries that aren’t maintained over periods of time are designed to go into a ‘safe mode’ (sometimes called ‘shipping mode’ or ‘sleep mode’). This is a design feature to protect both you and the battery’s components, but it can result in you needing either a chargeable diagnostic reset or a replacement battery.</p>
<p>If you don’t ride your electric bike often then it’s important to store your battery out of direct sunlight and in a dry place that doesn’t get too hot or too cold. Store it fully charged and remember to charge it every couple of months (although try not to leave it plugged in for more than a day).</p>
<p>You can find out more about how to look after your e-bike battery <a class="text-dark" href="https://staging.halfords.com/bikes/how-to-guides/how-to-maintain-an-ebike-battery.html" target="_blank"> here</a>. Or watch our e-bike batteries FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bike-batteries.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-13" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-13" data-toggle="collapse" id="asset-title-13" type="button"><span class="text-black-300"> How often do I need to service my e-bike? </span></button>
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<p>Just like with a mechanical bike, you’ll need to service your electric bike at regular intervals because key components wear out over time. With an e-bike, these can cause more resistance and reduce the range by draining battery life. We recommend an interim service every six months and a major service once a year.</p>
<p>If you don’t feel confident servicing your e-bike yourself, why not leave the maintenance and repair to our technicians with by taking out one of our <a class="text-dark" href="https://staging.halfords.com/bikes/cyclecare/" target="_blank">CycleCare</a> plans? To find out more about our servicing options, visit www.halfords.com or speak to an in-store colleague.</p>
<p>To find out more, watch our e-bike servicing FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/servicing-your-e-bike.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-14" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-14" data-toggle="collapse" id="asset-title-14" type="button"><span class="text-black-300"> How do I maintain my e-bike? </span></button>
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<p>Ideally you should maintain your electric bike in the same way that you would a mechanical bike. Start by ensuring that the battery is installed and that the bike is unplugged from mains power. Then wash your bike by hand, using a de-greaser on the drive chain and a bike-specific cleaning product, like <a class="text-dark" href="https://staging.halfords.com/brands/muc-off.html" target="_blank"> Muc-Off</a>, for the frame. Remember not to get your disc brakes wet or greasy, and always ensure that you lubricate the chain and cassette after washing.</p>
<p>For more information about how to maintain your e-bike, check out our <a class="text-dark" href="https://staging.halfords.com/cycling/advice/how-to-maintain-your-electric-bike.html" target="_blank">dedicated article on the topic</a>. Or watch our e-bike servicing FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/servicing-your-e-bike.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-15" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-15" data-toggle="collapse" id="asset-title-15" type="button"><span class="text-black-300"> Do I still need to use the gears on my e-bike? Or can I just use the different modes to help me up hills? </span></button>
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<p>Yes, you still need to use your gears just like you would while riding a mechanical bike. If you’re approaching a hill, adjust the mode you want to ride in accordingly and then use your gears to make it easier to ascend.</p>
<p>You should never be in a high gear at a very low cadence, with the motor doing all the work, as you risk burning the motor out.</p>
<p>To find out more, watch our e-bike gears and modes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bike-gears-and-modes.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-16" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-16" data-toggle="collapse" id="asset-title-16" type="button"><span class="text-black-300"> Does the e-bike’s software need to be kept up to date? </span></button>
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<p>Like many electrical devices, your e-bike may sometimes require updates. You can normally choose to be kept up to date about any new software update releases when you register your e-bike with the manufacturer.</p>
<p>Sometimes e-bike software can be updated through an accompanying app on your smartphone and sometimes you may have to pop down to your local Halfords so that we can do it for you. If you have a service plan with us, we’ll always ensure your bike has the most up to date software.</p>
<p>To find out more, watch our e-bike software and app functionality FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bike-software-and-app-functionality.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-17" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-17" data-toggle="collapse" id="asset-title-17" type="button"><span class="text-black-300"> Will my e-bike still work if I don’t update the software? </span></button>
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<p>Yes!</p>
<p>To find out more, watch our e-bike software and app functionality FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bike-software-and-app-functionality.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-18" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-18" data-toggle="collapse" id="asset-title-18" type="button"><span class="text-black-300"> What happens if something goes wrong with my e-bike? </span></button>
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<p>While we hope that you never experience any problems with your e-bike, faults do sometimes occur. If you find that you get an error code on your e-bike’s display, simply pop into one of our stores and our experienced technicians will take a look for you and carry out a repair or update if necessary.</p>
<p>To find out more, watch our e-bike servicing FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/servicing-your-e-bike.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-19" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-19" data-toggle="collapse" id="asset-title-19" type="button"><span class="text-black-300"> Are you able to get spares for my e-bike? </span></button>
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<p>We're able to get spares for the mechanical parts of the bike, such as the drivetrain chains, chainwheel, derailleurs and for the consumable parts of the bikes such as tyres, tubes and so on.</p>
<p>To find out more, watch our e-bike servicing FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/servicing-your-e-bike.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-20" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-20" data-toggle="collapse" id="asset-title-20" type="button"><span class="text-black-300"> Are replacement electrical parts available and can I fit them myself? </span></button>
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<p>Yes, if an electric part ever needs to be replaced then we can source it for you. Please allow your local Halfords cycle technician to fit any parts for you, otherwise you could risk voiding you warranty and be liable for any costs to rectify the fault.</p>
<p>To find out more, watch our e-bike servicing FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/servicing-your-e-bike.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-21" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-21" data-toggle="collapse" id="asset-title-21" type="button"><span class="text-black-300"> Are replacement keys for removing the battery available? </span></button>
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<p>In some instances, we can source the key based on the original key number (located on the key or barrel). In other instances, we may need to source a replacement barrel which will come with keys. Remember to always keep your spare key(s) in a safe place!</p>
<p>To find out more, watch our e-bike servicing FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/servicing-your-e-bike.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-22" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-22" data-toggle="collapse" id="asset-title-22" type="button"><span class="text-black-300"> Can I carry my e-bike on a car bike rack? </span></button>
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<p>Yes, however as e-bikes tend to be a little heavier than your standard bike (around 20kg), only certain cycle carriers can support them. These are typically tow bar-mounted ones and you can find a full list of e-bike compatible bike racks <a class="text-dark" href="https://staging.halfords.com/cycling/bike-racks/all-bike-racks/?prefn1=electricbikecompatible&prefv1=Yes">here</a>.</p>
<p>Alternatively, visit your local Halfords and one of our colleagues will be able to recommend the most suitable bike rack for your e-bike and car.</p>
<p>To find out more, watch our e-bike and bike racks FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bikes-and-bike-racks.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-23" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-23" data-toggle="collapse" id="asset-title-23" type="button"><span class="text-black-300"> Can I ride my e-bike in poor weather conditions? </span></button>
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<p>Yes, all of our e-bikes are designed to handle any possible British weather! After a ride, we do recommend wiping the bike dry as required (specifically the electrics) and storing it indoors.</p>
<p>To find out more, watch our introduction to e-bikes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/an-introduction-to-e-bikes.html" target="_blank"> here</a>.</p>
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<div class="b-accordion__item"><button aria-controls="asset-element-24" aria-expanded="false" class="b-accordion__title js-collapse-link collapsed border-top-sm-gray" data-target="#asset-element-24" data-toggle="collapse" id="asset-title-24" type="button"><span class="text-black-300"> Can I leave my electric bike in turbo mode for all my rides? </span></button>
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<p>While turbo mode is usually the mode that will give you the most amount of assistance, it isn’t advisable to do all your cycling in this mode. If you do, you run the risk of wearing through parts such as your chain and cassette much more quickly, due to the forces being applied. You should always choose a mode that’s appropriate for the type of riding and conditions.</p>
<p>To find out more, watch our e-bike gears and modes FAQ video guide <a class="text-dark" href="https://staging.halfords.com/cycling/faqs/e-bike-gears-and-modes.html" target="_blank"> here</a>.</p>
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