BlackVue Troubleshooting Guide
Are you experiencing problems with your BlackVue dash cam? There’s often a very simple fix for most problems. Have a look at our handy troubleshooting guide below for solutions to some of the most common issues.
If you’re still experiencing problems after referring to the guide, simply bring your dash cam back into a store where one of our expert colleagues will be more than happy to take a look at it and hopefully resolve the issue.
What's the issue?
SD Cards
Issue
My BlackVue camera is giving ‘Check SD card’ voice alerts.
Solution
Check that the SD card is properly inserted into the dash cam.
Reformat the SD card. The simplest way to do this is to load the BlackVue Viewer application for PC or Mac, then click the SD card icon and select ‘Format’. The formatting process will begin and takes only a matter of seconds. We recommend reformatting the SD card every couple of months to maintain the best possible performance and reliability.
Make sure that you’re using a BlackVue SD card. BlackVue doesn’t recommend the use of any third-party SD cards with their products. If you are using a non-compatible SD card (i.e. one that wasn’t designed for use in a high-performance dash cam), you’ll likely experience problems.
Dash cams are really tough on SD cards, constantly writing (and then overwriting) large chunks of video to the card for long periods of time and, in doing so, inflicting damage on the card’s memory cells. BlackVue high performance SD cards are specifically designed for use in BlackVue dash cams. They include wear levelling control technology and bespoke error correction code to minimise cell damage and guarantee long-life, even under prolonged and heavy use.
Power
Issue
My camera is not powering up.
Solution
Check that the power cable is fully inserted into the 12V socket in your car.
Check that the fuse (contained in the cap at the end of the power cord) hasn’t blown.
If you’re powering your BlackVue using the Power Magic Pro or Conecta OBD Parking Mode accessory, and your car hasn’t been driven in over 24 hours, allow the engine to run for several minutes so that the battery can reach its peak voltage. The camera will then power up normally.
If you’re powering your BlackVue from a battery pack such as the B-124X Ultra Battery, check that the battery power LED is illuminated, and that the battery is charging.
Wi-Fi
Issue
My smartphone can’t find the BlackVue when I look for it on Wi-Fi.
Solution
Press the Wi-Fi button on the right-hand side of the BlackVue. The camera will audibly confirm ‘Wi-Fi on’.
Issue
My BlackVue camera won’t connect to Wi-Fi.
Solution
Double-check that the correct password is being entered. The password for your BlackVue can be found by removing the camera from its windscreen mount and looking for the silver label on the body of the camera.
Check that your smartphone is connected to the ‘BlackVue’ network. On certain Android phones, Flight Mode may have to be enabled to allow the BlackVue camera and app to communicate with each other.
How to use the BlackVue dash cam app and cloud
This tutorial explains how to set-up your BlackVue Cloud account via the app, and connect your dash cam to the cloud.
How to use WiFi on a BlackVue dash cam
Set-up and configure the WiFi settings on your BlackVue dash cam to manage video files and customise your camera’s settings.
How to update your BlackVue dash cam firmware
This simple step-by-step video tutorial will walk you through the process of upgrading the firmware on your BlackVue dash cam.
Warranty and returns
BlackVue dash cams carry a one-year manufacturer’s warranty.
If your product is found to be faulty within the first 30 days, please return it to your local Halfords store. If it develops a fault outside of the first 30 days, please call BlackVue’s dedicated telephone support line for Halfords customers on 01555 709725. This support line is available from 9.00am to 5.30pm, Monday to Friday. Alternatively, a Live Chat service is available at www.blackvue.uk. Email enquiries can be sent to support@blackvue.uk.
If you change your mind and decide that you no longer want your dash cam, you'll need to return the item to Halfords within 30 days of purchase. Please note the item must be returned in its original packaging, complete with all accessories, along with proof of purchase in the form of your receipt/invoice. This does not affect your statutory rights.